Press Release: Terra Nova Begins Multi-Year Transcription Contract for Southeastern Ontario Hospitals
Shared Support Services of Southeastern Ontario Outsources Clinical Documentation Services
St. John’s, Newfoundland and Tampa, Florida – Sept 25, 2012 – Terra Nova, a leading provider of clinical documentation solutions announced today that it has been awarded a multi-year contract with Shared Support Services of Southeastern Ontario (3SO). A shared service organization with member facilities Kingston General Hospital, Perth and Smiths Falls District Hospital, Providence Care, Quinte
Healthcare Corporation, and Hotel Dieu Hospital, 3SO seeks to improve service levels and maximize supply chain efficiencies across its facilities, reducing costs and directing those savings back into direct patient care.
“Achieving a high-level of operational efficiency without impacting the quality of healthcare provided within our facilities is our top priority,” said Deb Sapp, Manager, Health Information Services, Hotel Dieu and Kingston General Hospitals, a 3SO member facility. “Terra Nova was selected during the RFP process based on many factors, one of which were the results other acute care facilities achieved through their services. We feel confident that this long-term partnership will help us keep pace with the needs of our providers and their patients.”
Terra Nova provides clinical documentation services to healthcare facilities throughout Canada and the United States. The multi- year contract will see Terra Nova handle a combined total of up to 5.5 million lines of transcription per year. Terra Nova continues to enjoy its success based on its reputation for providing top-quality work and for always delivering completed documents ahead of contracted turnaround expectations.
“We are very excited to announce our partnership with 3SO,” said Maria French, Founder and CEO of Terra Nova. “With their shift toward a fully outsourced model, we are able to meet their needs by leveraging the right mix of technology and labour to effectively streamline and optimize the transcription workflow.“
Facilities partnered with Terra Nova are provided customized solutions through a highly-qualified team of certified medical transcriptionists, editors and account managers, to ensure the clinical documentation workflow is managed accurately and efficiently. With its focus on personalized customer service, reducing administrative overhead and increasing operational efficiencies, Terra Nova is increasingly becoming a key choice for health authorities and local health integration networks (LHINs).
About Terra Nova:
Terra Nova is a leading provider of quality clinical documentation solutions to healthcare facilities throughout Canada and the United States, operating since 2001. Terra Nova offers full solutions for technology, speech recognition editing, and transcription, assisting clients move toward implementation of an electronic health record.